Refund and Returns Policy for Wheelbina

Effective Date: January 2, 2025

Thank you for shopping with Wheelbina. We are committed to providing you with premium beauty products that meet the highest standards of quality. If you are not completely satisfied with your purchase, we are happy to assist you with our Refund and Returns Policy. Please read the policy below for more information on how to process returns and refunds.

1. Returns

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns under the following conditions:

  • Return Period: You may return items within 30 days from the date of delivery.
  • Condition of Items: Items must be returned in their original, unused, and unopened condition, with all original packaging and labels intact. If the product has been opened or used, it is not eligible for return.
  • Non-Returnable Items: Certain products are non-returnable, including:
    • Opened or used skincare, cosmetics, or personal care items
    • Sale, clearance, or promotional items
    • Gift cards or any other non-refundable products

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Our team will provide you with a return authorization number and further instructions.

2. Refunds

Once we receive and inspect the returned items, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

  • Processing Time: Refunds will be processed within 5-7 business days after we receive the returned items. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment provider.
  • Refund Amount: Your refund will include the price of the returned product(s) minus any shipping or handling charges, unless the item was defective or incorrect.
  • Partial Refunds: In some cases, where the product is returned with missing parts or in a damaged condition, a partial refund may be issued.

3. Exchanges

If you would like to exchange a product for a different item, we recommend following the return process and placing a new order for the replacement product. Due to inventory availability and to ensure you get the product you want, exchanges are handled as separate transactions.

4. Damaged or Defective Products

If you receive a product that is damaged or defective, please notify us immediately at [email protected]. To assist in resolving the issue as quickly as possible, please provide the following:

  • Order number
  • Photos of the damaged or defective item(s)
  • A description of the damage or defect

We will review the issue and, depending on the situation, offer you a full refund, replacement, or store credit. In these cases, we will also cover the return shipping costs.

5. Return Shipping Costs

  • Customer-Paid Returns: Unless the product is defective, damaged, or incorrect, customers are responsible for return shipping costs.
  • Return Shipping Instructions: We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item. Shipping costs are non-refundable.

6. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at [email protected] within 30 days of receiving your order. Include your order number and the reason for your return.
  2. Return Authorization: Our customer service team will provide you with a Return Authorization Number and instructions on how to return your item(s).
  3. Ship the Item Back: Send the item back to us at the address provided by our customer service team. Be sure to securely package the product to prevent any damage during transit.

7. Customer Service

If you have any questions regarding returns, refunds, or exchanges, please do not hesitate to contact our customer service team. We are here to assist you in making your experience with Wheelbina as seamless and enjoyable as possible.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our current return and refund procedures.